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Customer Service

Customer Service You Can Count On

Customer service at Kraftmaid Poly Furniture, and your satisfaction is our priority. From helping you choose the perfect outdoor furniture to answering questions about care and maintenance, our friendly team is here to make your experience seamless. Count on us for reliable support, expert advice, and prompt assistance every step of the way.

Warranty
Care and Maintenance
FAQs

Kraftmaid Poly Furniture Warranty

At Kraftmaid Poly Furniture, we stand behind the quality and durability of our products. That’s why we offer a limited warranty to give you peace of mind with your purchase.

What Is Covered:

  • Structural Integrity: We guarantee our furniture will remain free from defects in materials and workmanship under normal residential use.
  • Fade Resistance: Our UV-stabilized polyethylene material is warrantied against significant fading or discoloration.

What Is Not Covered:

  • Damage caused by misuse, abuse, improper maintenance, or unauthorized modifications.
  • Normal wear and tear, including minor scuffs or scratches.
  • Damage from extreme weather conditions, such as hurricanes or flooding.

Warranty Period:

  • Furniture Frame: 10 years
  • Hardware and Moving Parts: 1 year

Filing a Claim:

If you experience an issue covered under this warranty, please contact us with your proof of purchase, photos, and a description of the problem. Our customer service team will work to resolve your concern quickly, either by fixing, replacing, or refunding the item as appropriate.

We’re committed to your satisfaction and will work to ensure that you enjoy your Kraftmaid Poly Furniture for years to come.

Care and Maintenance

How to Care for Your Kraftmaid Poly Furniture

At Kraftmaid Poly Furniture, we design our products to be low-maintenance and long-lasting. With just a little care, your polyethylene furniture will stay beautiful for years. Here’s how to keep it looking its best:

Routine Cleaning

  • Mild Soap and Water: Use a mixture of mild dish soap and warm water to wipe down your furniture regularly.
  • Soft Cloth or Sponge: Avoid abrasive scrubbing tools that could scratch the surface.
  • Rinse Thoroughly: After cleaning, rinse with a garden hose or a bucket of clean water to remove soap residue.

Deep Cleaning for Stubborn Stains

  • Vinegar Solution: For tougher spots, mix equal parts white vinegar and water.
  • Non-Abrasive Cleaner: Use a gentle, all-purpose cleaner for grease or food stains.
  • Soft Brush: For textured surfaces, a soft-bristled brush can help remove dirt without damage.

Avoid Harsh Chemicals

Steer clear of bleach, solvents, or harsh chemical cleaners that may damage the material or affect its finish.


Long-Term Maintenance

  • Winter Storage: While polyethylene is weather-resistant, storing your furniture during extreme cold can extend its lifespan.
  • Inspect and Tighten: Periodically check hardware for tightness and address any loose fittings.

By following these simple steps, your poly furniture will remain vibrant, clean, and ready for years of outdoor enjoyment.

FAQs

How durable is Kraftmaid Poly Furniture?

Kraftmaid Poly Furniture is extremely durable and weather-resistant. It withstands rain, snow, sun, and humidity without cracking, peeling, or fading.

Is Kraftmaid Poly Furniture environmentally friendly?

Yes! It is made from recycled plastic, helping to reduce waste while providing a sustainable and long-lasting product.

Can Kraftmaid Poly Furniture be left outside year-round?

Yes, Kraftmaid Poly Furniture is designed to handle all kinds of weather. For extra longevity, you can store or cover it during harsh winters.

Does Kraftmaid Poly Furniture come fully assembled?

Most pieces require minimal assembly, with easy-to-follow instructions provided. Our customer service team is happy to help with any questions!

Will the color of Kraftmaid Poly Furniture fade over time?

No, Kraftmaid Poly Furniture is UV-stabilized to resist fading, ensuring vibrant colors even after years of sun exposure.

🛟 We're Here to Help

If you have any questions or need assistance, our customer service team is ready to support you. Feel free to reach out via email at customerservice@kraftmaidpolyfurniture.com or call us directly at 352-597-9678. We’re here to ensure your experience with Kraftmaid Poly Furniture is exceptional from start to finish.

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